tqm " maintenance "

yesssssssssss! :D

Tue, 08 Mar 2011 04:06:04 -0500

yesssssssssss! :D

2.

Sun, 12 Sep 2010 01:17:59 -0400

C. Business Definition

Legends:

COLGATE CLOSE-UP PEPSODENT UNIQUE HAPEE BEAM

a. Customer Group

HIGH

MEDIUM

LOW

Pepsodent is not new in the market. That’s why Pepsodent Brand is still patronize by the consumers and also, because of the very affordable price compare to other brands. Customer’s loyalty is one of the reason why Pepsoden and hapee has a medium gain of loyalty to consumer’s. Colgate and Close-up had a high gain of loyalty while unique and beam toothpaste had a low percentage of loyalty to customer’s.

obj

Sun, 12 Sep 2010 01:16:26 -0400

. Marketing Objectives

v To bring back the popularity of Pepsodent toothpaste to consumers with its high quality product and very affordable price.

v To increase the market share of Pepsodent which has steadily gained market share from 16.4 % to 17.3 % .

marma

Sun, 12 Sep 2010 01:15:22 -0400

C. Business Definition Legends: COLGATE CLOSE-UP PEPSODENT UNIQUE HAPEE BEAM a. Customer Group HIGH MEDIUM LOW Pepsodent is not new in the market. That’s why Pepsodent Brand is still patronize by the consumers and also, because of the very affordable price compare to other brands. Customer’s loyalty is one of the reason why Pepsoden and hapee has a medium gain of loyalty to consumer’s. Colgate and Close-up had a high gain of loyalty while unique and beam toothpaste had a low percentage of loyalty to customer’s. b. Customer Function High Medium Low Pepsodent is one of the toothpaste brand which exhibits a medium degree of being a customer’s choice but pepsodent brand offer a very affordable price, packaging that seeks to take into account environmental, social, economic considerations. Colgate and Close- up are the two top high degree customer’s choice because of the commercial impacts being advertised on media while Unique and Beam toothpaste display low degree of being customer’s choice. c. Technology HIGH MEDIUM LOW Technology in making toothpaste is very important to be able to produce quality product and to sustain the needs of customer’s. Pepsodent is using the Company’s ARM & HAMMER brand which is one most trusted trademarks for a broad range of consumer and specialty products developed from the base of bicarbonate and related technologies in U.S. Colgate and Close-up uses technology in a high degree in terms of innovativeness. On the other hand medium degree in terms of innovativeness uses by Unique and Hapee toothpaste where as Beam toothpaste exhibits low degree of innovativeness. D. Business Model System F. BCG MATRIX STAR  Pepsodent Cavity Protection  Pepsodent Complete + Gum Care  Complete 12  Pepsodent Whitening QUESTION MARK  Chocolate Flavor  Mouthwash  Dental floss COW  Pepsodent Milk Teeth Orange  Pepsodent Milk Teeth Strawberry  Pepsodent Sensitive DOG  Pepsodent herbal G. Competitive Advantage A. Distinct Competitive advantage Pepsodent has established itself as a strong, reliable brand commanding the second place in terms of market share next to Colgate from Colgate-Palmolive Ltd. The product line of Pepsodent is wide spread right from lower end to the higher end addressing the basic needs of decay protection & advanced whitening to specific medical needs with Pepsodent gum care and Pepsodent Sensitive. The customer expectations of the toothpaste market. are good taste, fresh breath, clean teeth, more foam and proper cleaning. B. Sustainable Company Advantages Pepsodent is under Church and Dwight Company Inc. which is the leading U.S. producer of sodium bicarbonate, popularly known as baking soda, a natural product that cleans, deodorizes, leavens and buffers. With its affiliation to the Church and Dwight Company Inc., customer’s patronize pepsodent product which allow them to maintain customer’s loyalty.

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Tue, 20 Apr 2010 04:55:52 -0400

namiss ko mag.open nito

harharharharhar

janinetipones: tama….^_^ (reblogged) (via stressedchocolate)

Tue, 20 Apr 2010 04:54:03 -0400

janinetipones:

tama….^_^
(reblogged)

(via stressedchocolate)

front page

Sat, 13 Mar 2010 09:06:05 -0500

Magnificent 7 Team

A Total Quality Management Paper presented to:

Institute of Accounts Business and Finance

Far Eastern University Manila

In Partial Fulfillment for the

Requirement in Total Quality Management

Submitted by:

Leader: Morales, Edward Mikhail C.

Vice President: Pillejera, Lourdes

Secretary: Concepcion, Yna

Treasurer: Valencia, Darryl Anne

Members: Dela Cruz, Liezel Jane

Nicolas, Ireal

Sarsonas, Mark

evaluation sheet

Sat, 13 Mar 2010 09:05:03 -0500

EVALUATION SHEET

PROPOSED STRATEGIC PLAN FOR

Far Eastern University Maintenance

CRITERIA

WEIGTHS

SCORE

Relevance of the Vision, Mission and Objectives

10 %

( 6 – 10 )

Thoroughness, Accuracy, Depth of Internal Analysis

10 %

( 6 – 10 )

Thoroughness, Accuracy, Depth of External Analysis

10 %

( 6 – 10 )

Use of Strategic Tools

20 %

( 11 – 10 )

Proposed Strategic Programs

15 %

( 8 – 15 )

Proposed Action Programs

15 %

( 8 – 15 )

Financial Implication

10 %

( 5 – 10 )

Quality of Defence

10 %

( 5 – 10 )

TOTAL

A grade of 75% or above is considered PASSING.

Evaluator’s comment: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Evaluator’s Signature over Printed Name

acknowledgement

Sat, 13 Mar 2010 09:04:31 -0500

ACKNOWLEDGEMENT

The group would like to give their deepest gratitude to the following.

First, to God for making this all possible.

Second, to professor Toti Dulay by giving, and teaching us the proper way to learn the subject matter of this course and by giving opportunity to enhance our skills in the subject.

Third, to the parents, for giving us support to the things that we like to do especially in making this paper.

Fourth, To Espinosa Operators, VP Operation Department and to the staffs of Jammaswho give us time to have an interview with them.

Fifth, to the classmates and friends in the university by providing motivation for us to really exert more effort on what we are doing.

And lastly, to the university by providing us such tools and equipments to complete the requirements in making this paper and for other faculty members that serves as consultants.

introduction

Sat, 13 Mar 2010 09:03:54 -0500

I. INTRODUCTION

Far Eastern University

This research paper is specifically all about the maintenance and facilities of the classrooms, comfort rooms, canteens, air conditioners, and technical concerns that affect the quality of the university.

To make this research paper possible, we conducted surveys, facilities observations and interviewed the people concerned with the problems that were written in the paper. The researchers took pictures of the facilities that were complained by the students and other professors.

At the end of this research paper, this will show the possible proposals for the problems including the budget.

executive summary

Sat, 13 Mar 2010 09:03:24 -0500

II. EXECUTIVE SUMMARY

The team focus on the improvement of maintenance of the University. Our study focuses specifically about the cleaning maintenance of the comfort rooms, classrooms, canteens and air conditioning. The team conduct the research through interview, observations and survey. We interviewed persons who are connected with the maintenance and gathered information about the topic. To make our paper more credible we observe the university classrooms comfort rooms and other places with in the scope of our topic maintenance. The team analyzes the problem regarding the maintenance and we come up with the problems that we gathered during our research, and these problems are: Comfort Rooms: Most faucets from both female and male bathrooms are not functioning. Some has foul smell, lack of hand soap and tissue papers. Some cubicle doors are not functioning well, and some toilets are clogged. Some comfort rooms especially from men’s there are no trash cans. Class Rooms: Some door knobs are broken and its lock system is malfunctioning. Most of the chairs are broken and full of vandals. White boards are stained by permanent markers. Trash cans do not have plastics and some classroom windows and ceiling fans are full of dust. Some classrooms have warm temperature because of broken air-condition and ceiling fan. Wall paints are stained by vandals and some floorings are breaking apart. Most Air-condition are old, that brings noise during class hours, some are not working properly and has licks, some major complaints are wirings get burned. After analyzing the problems we implement appropriate actions to solve the problem. And we proposed plans on each aspect: Have at least two or three supervisor to monitor the employees and the surroundings. Assigned additional employee to monitor the Comfort Rooms every Hour. Additional funds by providing every Comfort Rooms hand soap and tissue paper. Add written information about proper hygiene and using Comfort Rooms. Change the arm chairs to a black and plastic type avoid dirt mark. Clean the boards once a week. Inspect every classrooms every minute as long as there is no class going on. Provide plastic every trash can inside the classroom. Remove and change the paints that are already removed with in 1 year. We proposed that the aircon units will be checked once a week, equivalent to four times a month. Make it to 10 personnel within the university to make sure that complaints are given proper attention and action. Since the university uses the aircon inside the classrooms everyday, we propsed that the aircon will be cleaned every two months to avoid minimal complaints. To make this recommendation possible, we analyze the Financial Aspect of the University then we come up with the budget on each activity that will be implemented starting on the First week of May.

company profile

Sat, 13 Mar 2010 09:02:47 -0500

III. Company Profile

A.History

Far Eastern University was founded in 1934 when the Far Eastern College and the Institute of Accounts, Business and Finance (IABF) merged.^[2][3] Far Eastern College, founded in 1919, had been a liberal arts college in Quiapo; the IABF had been established (originally under the name Institute of Accountancy) by Nicanor Reyes, Sr., head of the Department of Economics of the University of the Philippines, with a number of other prominent educators in 1928. IABF had been originally predominately used by night students, and the new university, which was supported by the tuition provided by its students rather than government grants, soon demonstrated that a private university was financially sustainable in the Philippines.

In its earliest days, FEU was housed in a converted tobacco factory already present on the four hectare (nearly 10 acre) plot which would eventually host the current campus. Reyes Sr. was appointed the first president of the University, which spent its early years establishing several of its institutes, including those of Law and Technology. Reyes commissioned Pablo Antonio, who would later be titled National Artist of the Philippines, to construct a building for the school. In 1939, the Nicanor Reyes Hall, which would later house the library and Institute of Accounting, Business and Finance, opened. Two other buildings by Antonio, the Girls’ High School Building and Boys High School Building, followed in 1940 and 1941, by which year FEU had 10,000 registered students, with an international student population of 400.

During World War II, the campus was occupied by the Imperial Japanese Army, who left only its shell unharmed.^[4] Dr. Nicanor Reyes having been killed during the occupation, Dr. Hermenigildo B. Reyes was appointed the second president of the University when it reopened in 1945.

Thereafter, FEU continued to expand, with the opening of a Science Building and the establishment of the Institute of Medicine and the School of Nursing. In 1955, the FEU hospital was opened. Humanities were introduced in 1959, and in 1970 the Institute of Architecture and Fine Arts opened. Also in 1970, the for-profit status of the Institute of Medicine, School of Medical Technology, FEU Hospital and the Student Health Service Clinic was altered, when these were converted in the FEU Dr. Nicanor Reyes Medical Foundation, a non-stock, non-profit educational foundation.

1989 introduced substantial revitalization to FEU that took place over a number of years, with renovation and modernization of facilities and grounds and upgrading of the University’s educational standard. This resulted in the accreditation of the Institute of Arts and Sciences, the Institute of Education, and the Institute of Accounts, Business and Finance, and, in the mid-1990s, the deregulation of the University by the Commission on Higher Education. The auditorium was upgraded to accommodate modern stage productions and the new twice-monthly presentations by local and international artists established by the President’s Committee on Culture. The University also prioritized publication, launching a number of scholarly journals, and began networking with other institutions nationally and abroad.

Among the buildings on FEU’s campus complex, five by Pablo Antonio garnered recognition for FEU in 2005 from the United Nations Educational, Scientific and Cultural Organization (UNESCO), who bestowed the Asia Pacific Heritage Award for Cultural Heritage on the university for “the outstanding preservation of its Art Deco structures.”^[5] The buildings include the Nicanor Reyes Hall, the FEU East Asia College of Engineering and Computer Studies, the Law and Nursing Building, Auditorium/Administration Building and the Science Building. The buildings were constructed over a period of years ranging from 1939 to 1950 and reflect Antonio’s evolution from Art Deco to the International Style popularized in the area after World War II.^[5] The Cultural Center of the Philippines also recognized the historical legacy of the buildings with a marker. Other historical buildings on the campus include the 1950s FEU Chapel, FEU Hospital, and the Arts and Sciences Building, which also represent the International Style.

B. VISION AND MISSION STATEMENT

Far Eastern University aims to be a private university of choice in Asia.

Committed to the highest intellectual, moral and cultural standards,
it strives to produce principled and competent graduates.

It nurtures a service-oriented community that seeks to contribute to
the advancement of global society.

C. CORE VALUES

Fortitude

Excellence

Uprightness

target market description

Sat, 13 Mar 2010 09:01:51 -0500

IV. TARGET MARKET DESCRIPTION

The team conducts Survey and distributes the questionnaires to 20 respondents which are the FEU students. The team conducts its survey at Manila area. The survey focuses about the maintenance of Far Eastern University.

In this chart 45% which is the highest stating that jammas is reliable sometimes

In this graph 55% which is the highest say that the jammas and reliance are the same when it comes to service.

In this graph 80% which is fair stated that jammas is courteous.

In this graph it shows that 45% of the respondents which is majority are satisfied in the current facilities.

problem statement

Sat, 13 Mar 2010 09:01:17 -0500

V. PROBLEM STATEMEMT

The following are the problems encountered in maintenance:

Problem in Maintenance (Cleaning Services)

Comfort Rooms: Most faucets from both female and male bathrooms are not functioning. Some has foul smell, lack of hand soap and tissue papers. Some cubicle doors are not functioning well, and some toilets are clogged. Some comfort rooms especially from men’s there are no trash cans.

1. It is seldom to clean by the people assign it

2. Lack of tissues and hand soap

3. Sometimes, students are trying to vandalize on the doors of each cubicle.

4. Some comfort rooms do not have the adequate water

5. The doors in Alfredo Reyes Hall building, especially in lady’s room, are not in good condition, you can see the people inside the cubicle.

Class Rooms: Some door knobs are broken and its lock system is malfunctioning. Most of the chairs are broken and full of vandals. White boards are stained by permanent markers. Trash cans do not have plastics and some classroom windows and ceiling fans are full of dust. Some classrooms have warm temperature because of broken air-condition and ceiling fan. Wall paints are stained by vandals and some floorings are breaking apart.

1. First thing you will notice is the door. It’s not in the good condition, some doors are not fit on the frame maybe because it’s old and some students playing on it.

2. Even the doorknob, the metal is not in good form, the lock is broken.

3. When you enter the class rooms, the chair are broken, so old and lots of vandalism.

4. The part of window, in Education building, the window there are broken, so old and isn’t nice in the eye of students who’s rooms are there.

5. In the wall, its good, but there are also lots of vandal

6. In the air-conditioned, some air-conditioned are retiring soon, but in terms of what they can do, they can do their job good.

7. When you look at the white board, it is not that good, there are leave marks of lots of professors taught in that room.

Technical

Air-conditions

Most Air-condition are old, that brings noise during class hours, some are not working properly and has licks, some major complaints are wirings get burned.

sample problems

Sat, 13 Mar 2010 09:00:47 -0500

root causes of the problem

Sat, 13 Mar 2010 08:56:59 -0500

VI. ROOT CAUSES OF THE PROBLEM

Manpower

Misinformed Students
Lack of Employees
Presence of employees
Students carelessness
Lack of training for the employees

Material

Incomplete information on cleanliness and proper hygiene
Lack of cleaning materials
Lack of soaps and tissues materials

Machines

Overuse of Air-condition and lightings
Not properly used by the students

Methods

Lack of monitoring procedure
Long days before checking and cleaning
Complication on employee’s duty
Limited person assigned

recommendation and benefits

Sat, 13 Mar 2010 08:56:25 -0500

VII. RECOMMENDATION AND BENEFITS

The proposed Quality Improvement Plan focused on the following cited areas of maintenance of the University.

A school maintenance programme is an organizational activity carried out by the school community in order to prolong the life expectancy of school buildings, its furniture and equipment. In order to start a school maintenance programme the school building should meet a minimum standard of condition. Maintenance is a continuous operation to keep the school building, furniture, and equipment in the best form for normal use, and to ensure the use of the school building as a shelter in case of an emergency caused by natural hazard events. The school maintenance programme should be systematic and pro-active to prevent the need for repairs. It should have a sufficient staff and budget for proper maintenance.

Maintenance is a continuous operation to keep the school building, furniture, and equipment in the best form for normal use, and to ensure the use of the school building as a shelter in case of an emergency caused by natural hazard events. The school maintenance programme should be systematic and pro-active to prevent the need for repairs. It should have a sufficient staff and budget for proper maintenance.

Comfort Rooms

PRESENT

PROPOSED

At present,

a. 1 supervisor of JAMMAS does the rounding over the whole campus every 2hours.

b. There are only four assigned person, two for ladies and two for men.

c. Lack of Soap and tissue papers.

d. Students are irresponsible to maintain cleanliness.

Have at least two or three supervisor to monitor the employees and the surroundings.
Assigned additional employee to monitor the Comfort Rooms every Hour.
Additional funds by providing every Comfort Rooms hand soap and tissue paper.
Add written information about proper hygiene and using Comfort Rooms.

In this way, Students will be more aware and informed and making them more responsible in using Comfort rooms. And it will prevent dirt and destruction

PRESENT

PROPOSED

At present,

a. Arm chairs are full of vandalism

and some of them are broken.

b. White boards are stained with permanent marker.

c. It takes every one hour in

cleaning trashes every rooms.

d. Trash cans do not have plastics

e. Flooring and wall paints are

getting removed.

a. Change the arm chairs to a

black and plastic type to avoid

dirt marks.

b. Clean the boards once a week.

c. Inspect every classrooms every

minute as long as there is no

class going on.

d. provide plastic every trash can

inside the classroom

e. Remove and change the paints

that are already removed with in

1 year.

In this way, their will be a fine, clean and beautiful ambiance. The students will be more satisfied as well as the professors. It can also be an advantage with competitors.

Class Rooms

Canteens

PRESENT

PROPOSED

At present,

a. There were no janitors involve

in cleaning the canteen.

b. Warm temperature inside

d. There is undesirable smell

a. assigned at least 1 or 2

janitors to maintain cleanliness inside the canteen.

b. Provide 2 or3 exhaust fan

every canteen. And put up 1

or 2 air condition.

c. Clean the tables and other

facilities every hour to

maintain it clean.

In this way, we can avoid dirt and

unwanted smells and maintain a healthy environment.

Air-Condition

· Two types of aircon, widow type and split type. Window type can last for 5 yrs, and split type can last for 8 yrs.

· If a window type of aircon breaks, and cannot be fixed,these are replaced by split types.

· Inspection and filter cleaning are done twice a month for window type of aircon.

· General cleaning of both types of aircon is done every three months

· There are eight staffs of Espinosa within the university.

· Inspection and cleaning of aircon are continuously done during summer

· Customers are satisfied with the quality of service, because they only receive minimal complaints such as “nagyeyelo yung aircon”

AIR-CONDITION

PRESENT

PROPOSED

· At present, the university is inspecting the aircon units twice a month

· The university has 8 espinosa personnel

· The university do general cleaning every three months

· We proposed that the aircon units will be checked once a week, equivalent to four times a month

· Make it to 10 personnel within the university to make sure that complaints are given proper attention and action

· Since the university uses the aircon inside the classrooms everyday, we propsed that the aircon will be cleaned every two months to avoid minimal complaints.

In this way, it will be maintained well and will result to save fund. The students and professor as well will be satisfied using these facility.

implementation plan

Sat, 13 Mar 2010 08:54:52 -0500

VIII. IMPLEMENTATION PLAN

ACTIVITY

TARGET DATE

PERSON RESPONSIBLE

ESTIMATED BUDGET

MAINTENANCE OF COMFORT ROOMS:

Schedule of cleaning the comfort rooms (every 2 hours)

Providing of liquid soaps, tissues, sanitary napkins on every comfort rooms on all buildings

3rd week of May, 2010

Custodian Services Department

(Jammas)

Custodian Services Department

None

Php. 23, 785

MAINTENANCE OF AIR-CONDITION :

Schedule of cleaning and checking of Air Conditioners every 3 months

Inspection of air-condition

3^rd week of May, 2010

Electrical Engineering Department (Espinosa)

Php 218, 000

None

MAINTENANCE OF CLASSROOMS:

Cleaning the whiteboards, ceiling fans, tables and chairs.

Changing arm chairs into black plastic type arm chairs.

3^rd week of May, 2010

Jammas

VP-Operations

None

Php 300,000

MAINTENANCE OF CANTEENS:

Major Cleaning Including, Jammas participation.

Putting up additional exhaust fan and electric fan.

Last Week of May, 2010

First week of May, 2010

Canteen Employers and Jammas

Electrical Engineering Department

None

Php, 50,000

management guidelines

Wed, 03 Mar 2010 21:01:00 -0500

March 8, 2010 Submission of final paper

March 11, 2010 Schedule of Elimination Round (during class hours), Class Representation and an invited Evaluator will select the best group

March 15, 2010 Submission of Qualified Quality Improvement Plans for Final Round at Bus. Ad. Office with the faculty endorsement letter

March 16, 2020 Quality Improvement Plan Competition (Case Study Room

schedule of term paper

Wed, 03 Mar 2010 21:00:34 -0500

march 4 = group meeting

march 8 = pass the final paper

march 11 = class representation

march 15 =

march 16 = interclass competition

technical person = in-chage of the paper

group leader = coordinator

group individual grades

Final exam = group paper

quiz = individual group grade

notebook = tumblr

recitation = stars and final impression